Telecommunications

For the Contact Center
To stay competitive, telecommunications companies are expanding coverage areas and service offerings, often resulting in enterprises with multiple customer contact points and a variety of back-end systems.

Intervoice technology and professional services offerings can help smoothly integrate all your contact center systems and ensure that your customers have a consistent, efficient, excellent experience. With our solutions, you can give your customers automated access to their account information reducing call volume, generating operational savings and increasing customer satisfaction by seamlessly routing calls between disparate business units. Internally, you can also leverage Intervoice solutions to reduce costs for your enterprise applications, such as Human Resources.

Intervoice's library of proven, pre-built components accelerates deployment time of speech solutions:

  • Caller ID
  • Change of Address
  • Billing Information
  • Password Reset
  • Customer Satisfaction Survey
  • Literature Request

Let us show you how robust, flexible telecommunications solutions from Intervoice can help you achieve higher rates of automation, better customer service and cost savings. Using Intervoice pre-built components you can accelerate development time, whether you plan to develop your own Intervoice solution, work with Intervoice Professional Services or one of our authorize service partners.

For the Network Service Providers
As a player in the highly competitive Service Provider industry, you are increasingly driven to quickly deploy advanced solutions that will expand existing revenue streams, open new ones and increase subscriber satisfaction.

At Intervoice, we have created innovative ways to create broader, stickier and more individualized relationships with your subscribers, with an emphasis on integrating an increasingly diverse and complex set of services and applications together into a single, unified customer experience.

Leveraging a wide variety of multimedia applications, you can reduce churn, boost network branding and impact bottom-line profitability. We have developed a spectrum of multimedia solutions designed specifically for service providers:


Let us show you how you can increase call completion and subscriber satisfaction, while making certain your applications can handle your ever evolving network. For information on how these applications can more efficiently connect people and information, contact Intervoice today at 1-800-944-0056.